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SHIPPING AND DELIVERY
8Eleven delivers to many or most addresses in the following zones within Thimphu, charged according to your residential zone. Your order will be delivered within 24 hrs after it is placed. Please be advised that 24 hrs is the longest waiting timeframe. Orders will be dropped at your doorstep as early as 30 minutes.Delivery Charges
Please refer the table below to find charges according to your zone. Delivery charges will be added automatically during check out, depending on your zone.
If you require express delivery, kindly call before placing the order. We will assign a taxi or our back up van, for which charges will be expedited. For orders out of Thimphu, please call us at 02-336-949 or call and WhatsApp at 17619580
| # | Station Name | Cost | Minimum Order |
|---|---|---|---|
| 1 | Core town | 0 | 500 |
| 2 | Changzamtog | 0 | 500 |
| 3 | Kalabazaar | 0 | 500 |
| 4 | Chubachu | 0 | 500 |
| 5 | Upper Mothithang | 30 | 500 |
| 6 | Lower Mothithang | 30 | 500 |
| 7 | Changangkha | 30 | 500 |
| 8 | Kawajangsa | 30 | 500 |
| 9 | Hejo | 30 | 500 |
| 10 | Jungshina | 30 | 500 |
| 11 | Zilukha | 30 | 500 |
| 12 | Changjiji | 30 | 500 |
| 13 | Changbangdu | 30 | 500 |
| 14 | Lungtenphu | 30 | 500 |
| 15 | Olakha | 30 | 500 |
| 16 | Babesa | 50 | 1500 |
| 17 | IT park | 50 | 1500 |
| 18 | RTC | 50 | 1500 |
| 19 | Debsi | 50 | 1500 |
| 20 | Taba | 50 | 1500 |
| 21 | Dechenling | 60 | 1500 |
| 22 | Langjophakha | 30 | 500 |
INFORMATION YOU PROVIDE TO US
8 Eleven collects information from you when you choose to provide it to us. This may includewhen you use our platform, create an account on the platform, make a purchase, requestinformation from us, sign up for newsletters or our email lists, complete online forms, orotherwise contact us.
The personal information we collect may include your name, address, email address, telephoneor mobile number, user name and password, and geographical location. If you make a purchaseon the Platform, we may collect the financial information such as credit/debit card, billingaddress, and other similar information used to process payments. You may be required to providecertain personal information to access or use certain portions of the Platform. You may also berequired to provide certain personal information to create your 8 Eleven account.
OUR COMMITMENT TO DATA SECURITY
We have taken certain physical, administrative, and technical steps to safeguard the informationwe collect from and about our customers and Platform visitors. While we make every effort tohelp ensure the integrity and security of our network and systems, remember that no method oftransmission over the Internet or method of electronic storage is 100% secure.
ACCESS TO YOUR PERSONAL INFORMATION To update your account and payment information stored by 8 Eleven, you may sign in to "YourAccount" on the Platform and update your personal information. In addition, if any of yourpersonal information changes, or if you no longer desire to use our service, we can correct,update, or remove the personal information provided to us. This can be done by sending an e-mail with your new information to, and specifying the information to be corrected, updated, orremoved. Please do not send credit or debit card information by email.
IF YOU HAVE QUESTIONS
If you have any questions, feedback, or concerns about this Privacy Policy or the practicesdescribed herein, you may contact us at02-336-949
USER'S ACCEPTANCE OF THIS PRIVACY POLICY
By visiting the Platform, you signify your acceptance to the terms of 8 Eleven’s Privacy Policy.If you do not agree with the terms of this Privacy Policy, please do not use the Platform. Wereserve the right, at our sole discretion, to change, modify, add or remove portions from thisPrivacy Policy at any time. Your continued use of the Platform following the posting of changesto these terms means you accept these changes.
REVISIONS TO THIS POLICY
8 Eleven reserves the right to revise this Privacy Policy at any time. When we do, we will postthe change(s) on the Platform. If we change the Privacy Policy in a material way, we will provideappropriate notice to you.
Updated: June 29, 2020
RETURNS AND EXCHANGE POLICIES
FREQUENTLY ASKED QUESTIONS
Do you deliver to dzongkhags outside Thimphu?
Yes we deliver to dzongkhags out of Thimphu. However, we have a minimum order amount. The delivery period depends on how close or far you are from Thimphu. Example, we can make same day delivery to Paro, Wangdue and distance of same. Please call us at 02-326-949 and allow us to clear all of your questions, comments, concerns.Do you deliver phones?
Yes, we do.
Can I call or send my shopping list to your WhatsApp number?
Yes you can, although we suggest you use out ecommerce platform to avoid numerous back and forth, which would save everyone’s time.
What is the last hour I can place my order?
We take orders 24/7, 7 days a week. Our vans are dispatched 3 times a day (11.30am/2.30pm/5pm) to different zones for faster delivery. So any order that’s placed before 11:30am is dispatched at 11:30, followed by 2:30pm pm and 5pm.
How do I return an item? How do I get my refund?
Kindly visit our supermarket located next to Thimphu Thromdoe, Gongdzin Lam. FYI please refer our returns and exchanges column for more information.
